COVID-19: Our Patient and Care Team Safety Response     Read Now

COVID-19: Our Patient & Care Team Safety Response

How We’re Responding To COVID-19 Within Our Communities

As a leading provider of concierge medical home healthcare, hospice care at home, palliative and supportive care, and personal care, Intrepid USA is in a unique position to care for our communities during these unprecedented times by providing guidance and education to our patients, their families, and the general public.

What We’re Doing to Protect Our Patients

  • All employees and volunteers are screened for symptoms of COVID-19 each morning.
  • All patients are screened for symptoms of COVID-19 prior to each visit. The results of these screenings are recorded and tracked in the patient’s electronic medical record.
  • We are implementing TapCloud, a new technology that gives us the ability to perform virtual telehealth visits if necessary and carry out virtual touch-points with patients in-between regularly scheduled visits.
  • We have created an interdisciplinary COVID-19 Task Force to organize our resources, lead our efforts, and communicate regular updates to the organization.
  • We have provided training to all staff to help reduce the chances of their becoming infected with COVID-19 and transmitting infection to those they care for.
  • Our Patient Advocates have suspended their regularly scheduled daily visits with referral partners in hospitals, doctors’ offices, rehab facilities, assisted living communities, and skilled nursing facilities. Instead, we offer virtual check-ins to mitigate opportunities for the virus to spread, but are still available to visit facilities if requested by our patient care partners.
  • We are fully cooperating with local, state, and federal governments, and continually monitoring all guidance from the CDC.

Know the facts about COVID-19 and help stop the spread of rumors.
Click here to download the CDC’s latest fact sheet.

National Support Center
14841 Dallas Parkway, Suite 625
Dallas, TX 75254
Phone: (214) 445-3750
Toll-Free: (888) 800-5311
Fax: (214) 445-3900

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