Dallas, Texas: April 26, 2017
Intrepid USA Healthcare Services, a leading provider in home healthcare, achieved industry-leading quality and patient satisfaction scores in the most recent Centers for Medicare & Medicaid Services’ Five-Star Quality Rating System results. Home Health Compare is the agency’s public information website that provides information on how well Medicare-certified agencies provide care to their patients. The system ranks providers in two categories: Quality of Patient Care and Patient Satisfaction. The ratings are highly respected performance indicators for home health providers and are viewed as a key differentiator in the industry.
For patient satisfaction, the Centers for Medicare and Medicaid Services (CMS) have rated the following four providers 5 out of 5 stars. The rating means that Intrepid USA provided the best patient experience in comparison to other Medicare-certified home health care providers for the reporting period.
Sweetwater Provider, Tennessee, including Knoxville, Tennessee branch
Murray Provider, Kentucky, including Mayfield, Kentucky branch
Eunice Provider, Louisiana, including Lafayette and Marksville, Louisiana branches
McCrory Provider, Arkansas
Additionally, the Intrepid agencies in Raleigh, North Carolina and Nederland, Texas achieved 5 out of 5 stars for its quality of patient care. The measures for the Quality of Patient Care Star Rating include:
1. Timely Initiation of Care
2. Drug Education on all Medications Provided to Patient/Caregiver
3. Influenza Immunization Received for Current Flu Season
4. Improvement in Ambulation
5. Improvement in Bed Transferring
6. Improvement in Bathing
7. Improvement in Pain Interfering With Activity
8. Improvement in Shortness of Breath
9. Acute Care Hospitalization
Consumers use the Home Health Compare site to evaluate ratings about how well local home care agencies provide patient care. With a national average of 3.5 out of 5 stars, Intrepid’s star ratings have improved significantly over the last 12 months. For Quality of Patient Care Star Ratings, in April 2016 Intrepid had 7 Home Health providers that had star ratings of 3.5 or higher. In April 2017, Intrepid now has 20 Home Health providers that have star ratings of 3.5 or higher, including the two that are rated 5 stars . For Patient Care Experience Star Ratings, in April 2016, Intrepid had 24 Home Health providers that had star ratings of 3.5 or higher. In April 2017, Intrepid now has 26 Home Health providers that have star ratings of 3.5 or higher, plus four providers that are rated 5 stars. “We are proud of the progress we have made and are working hard to achieve excellence across all providers,” said Intrepid USA CEO Paul Foster.
For more information, visit the CMS Home Health Star Ratings website to find out more on Home Health Quality of Patient Care Star Ratings.
About Intrepid USA Healthcare Services
Intrepid USA, based in Dallas, Texas, is focused on providing patients, families and referral sources access to highly skilled clinical teams and innovative resources and programs in home health, hospice and private duty care. Intrepid employs more than 2,000 personnel nationwide and operates 91 locations in 21 states. For more information or to locate an Intrepid Healthcare Office, please visit https://intrepidusa.com or call 1-888-800-5311.