How We’re Responding To COVID-19 Within Our Communities

As a leading provider of concierge medical home healthcare, hospice at home, and private duty home care, Intrepid USA is in a unique position to care for our communities during these unprecedented times by providing guidance and education to our patients, their families, and the general public.

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What We’re Doing to Protect Our Patients

  • All employees and volunteers are screened for symptoms of COVID-19 each morning.
  • All patients are screened for symptoms of COVID-19 during each visit. The results of these screenings are recorded and tracked in the patient’s electronic medical record.
  • We are implementing TapCloud, a new technology that gives us the ability to perform virtual telehealth visits if necessary and carry out virtual touch-points with patients in-between regularly scheduled visits.
  • We have created an interdisciplinary COVID-19 Task Force to organize our resources, lead our efforts, and communicate regular updates to the organization.
  • We have provided training to all staff to help reduce the chances of their becoming infected with COVID-19 and transmitting infection to those they care for.
  • Our Patient Advocates have suspended their regularly scheduled daily visits with referral partners in hospitals, doctors’ offices, rehab facilities, assisted living communities, and skilled nursing facilities. Instead, we offer virtual check-ins to mitigate opportunities for the virus to spread, but are still available to visit facilities if requested by our patient care partners.
  • We are fully cooperating with local, state, and federal governments, and continually monitoring all guidance from the CDC.

Know the facts about COVID-19 and help stop the spread of rumors.

Click here to download the CDC’s latest fact sheet.


Frequently Asked Questions

This is a rapidly evolving situation and the risk assessment may change daily. The latest updates are available on the CDC’s Coronavirus Disease 2019 (COVID-19) website. For most people, the immediate risk of becoming seriously ill from the virus that causes COVID-19 is thought to be low. However, older adults and people of any age who have serious underlying medical conditions may be at higher risk for more serious complications from COVID-19.

Based upon available information to date, those at high-risk for severe illness from COVID-19 include:

  • People aged 65 years and older
  • People who live in a nursing home or long-term care facility
  • Other high-risk conditions could include:
    • People with chronic lung disease or moderate to severe asthma
    • People who have serious heart conditions
    • People who are immunocompromised including cancer treatment
    • People of any age with severe obesity (body mass index [BMI] >40) or certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, renal failure, or liver disease might also be at risk
  • People who are pregnant should be monitored since they are known to be at risk with severe viral illness, however, to date data on COVID-19 has not shown increased risk.
Older adults, 65 years and older, and people of any age who have an underlying condition are at higher risk for severe illness with COVID-19. If you are 65+ and/or have an underlying medical condition, here are some steps you can take to protect yourself.

  • Stay home if possible.
  • Wash your hands often.
  • Avoid contact with people who are sick.
  • Clean and disinfect frequently touched surfaces.
  • Avoid all cruise travel and non-essential air travel.
  • Call your healthcare professional if you have concerns about COVID-19 and your underlying condition or if you are sick.

COVID-19 is a new disease, and we are still learning how it spreads. The virus is thought to spread mainly from person-to-person between people who are in close contact with one another (within approximately 6 feet) through respiratory droplets produced when an infected person coughs or sneezes. It may be possible to contract COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or eyes.

The following symptoms may appear 2-14 days after exposure.

  • Fever
  • Cough
  • Shortness of breath

If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include:

  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

Not everyone needs to be tested for COVID-19. Here is some information that might help in making decisions about seeking care or testing.

  • Most people have mild illness and are able to recover at home.
  • There is no treatment specifically approved for this virus.
  • Testing results may be helpful to inform decision-making about who you come in contact with.

CDC has guidance for who should be tested, but decisions about testing are at the discretion of state and local health departments and/or individual clinicians. If you develop emergency warning signs for COVID-19, get medical attention immediately. Emergency warning signs include*:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

The best way to prevent illness is to avoid being exposed to this virus.

  • Clean your hands often.
    • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use a hand sanitizer or other products (e.g., mouth wash, rubbing alcohol) that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact.
    • Avoid close contact with people who are sick.
    • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.

The CDC continues to study the spread and effects of the novel coronavirus across the United States. We now know from recent studies that a significant portion of individuals with coronavirus lack symptoms (“asymptomatic”) and that even those who eventually develop symptoms (“pre-symptomatic”) can transmit the virus to others before showing symptoms. This means that the virus can spread between people interacting in close proximity – for example, speaking, coughing, or sneezing – even if those people are not exhibiting symptoms. In light of this new evidence, CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. It is critical to emphasize that maintaining 6-feet social distancing remains important to slowing the spread of the virus. The CDC is additionally advising the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure. The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.

As part of your everyday prevention actions, clean and disinfect frequently touched surfaces and objects. For example: tables, countertops, light switches, doorknobs, and cabinet handles. The CDC offers additional guidlines for disinfecting your home, which can be found here.